Community Resource Liaison

General Purpose:

The Community Resource Liaison (CRL) position is the result of public and private contributions and interests in creating a resource to the community of Boulder City (including Boulder City Police and Fire) and developing hospital-based programs and services.

Under the supervision and direction of the Boulder City Partial Hospitalization Program and the Primary Clinic Director, This role will perform responsible and moderately complex mid-level duties by directing resource for helping members of the community, patients and their families navigate and access community services, other resources, and adopt healthy behaviors.

Essential Functions:

CRL supports providers and the Case Managers and other hospital development personnel through an integrated approach to care management, community outreach and referral development.

Duties and Responsibilties:

Establish excellent working relations and liaise with community stakeholders (Nevadans for the Common Good, BCPD, BCFD, Senior Services, Lend-a-hand, etc.)

• Provide accessibility, follow-up and goal setting with clients/patients/families.
• Follow – up via phone calls, home visits, E-visits and visits to other community settings where patients can be found.
• Provide referrals for services to community agencies as appropriate.
• Help patients connect with transportation resources and provide appointment
  reminders in special circumstances.
• Represent the BCH brand’s mission, vision and values

Skills and Abilities Required

• Good organizational skills to handle multiple priorities professionally.

• Ability to work with people of various demographics and ages.

• Effective and accurate verbal and written communication skills.

• Program development, entrepreneurial and creative thinking skills.

• Ability to work independently and be self-directed and flexible.

• Effective listening skills.

Education and Experience Required

• Master’s degree in Social Work required.

• 3 to 5 years in a healthcare setting assessing and triaging patients.

• Medical terminology and/or background required.

• Written and oral fluency in English and Spanish is preferred.

• Experience working in a multi-cultural setting.

• Experience working in a community-based setting for at least 1 to 2 years preferred.

• Basic computer skills required; electronic medical record (EMR) experience preferred.

• Understand the community served, community connectedness.

• Good communication skills, such as listening well, and using language appropriately.

• Ability and willingness to provide emotional support, encouragement and motivation to
patients.